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Frequently Asked Questions

Everything you need to know about Quant Desk. Can't find what you're looking for? Contact Support.

About Quant Desk Account & Profile Tickets & Support Reports & Analytics Live Chat & Channels Email Channels SMS

About Quant Desk

Quant Desk is an omnichannel customer service platform that helps businesses manage customer conversations and support from a single, centralized dashboard. It brings together WhatsApp, live chat, ticketing, CRM, AI-powered chatbots, and analytics, enabling businesses to respond faster, automate routine interactions, manage customer relationships, and gain valuable insights into customer service operations.

Agents can communicate with customers across multiple channels from one dashboard, helping them manage conversations efficiently without switching between different platforms.

Quant Desk offers a one-month free trial, allowing businesses to explore the platform and its features before subscribing to a paid plan.

Quant Desk bills customers in Nigerian Naira (NGN).

Yes. The Growth and Business plans can be customized to align with your brand identity. Customization options may include your brand name, colors, tagline, and other branding elements.

Account Access & Profile Management

You can create your Quant Desk account using the registration link.

Log in to Quant Desk using your email address and the temporary password sent to your email. When you log in for the first time, you will be prompted to reset your password.

You can reset your password from the Quant Desk login page by clicking "Forgot Password?" and following the instructions provided.

To update your profile information, click the "My Profile" icon in the top-right corner of your Quant Desk dashboard, then update the relevant details.

To log out, click the "My Profile" icon in the top-right corner of your Quant Desk dashboard and select "Logout."

Tickets & Support

To create a ticket, click "Tickets" in the sidebar and follow the prompts to submit your request.

To view your tickets, click the "My Profile" icon in the top-right corner of your Quant Desk dashboard and select "My Tickets."

You can contact Quant Desk Support by sending us a message or emailing hello@quantsystems.tech.

Reports & Analytics

Yes. You can export detailed analytics and metrics reports from the Reports module.

Live Chat & Channel Configuration

You can configure your live chat channels from the Live Chat Setup section in Quant Desk. To configure a specific channel, go to Settings → Live Chat Setup, then select the relevant channel.

Website Chat: Setup → Live Chat Setup → Website Chat → Add Widget
WhatsApp: Setup → Live Chat Setup → WhatsApp → Add Provider
Telegram: Setup → Live Chat Setup → Telegram → Add Provider
Instagram DM: Setup → Live Chat Setup → Instagram DM → Add Provider
Facebook Messenger: Setup → Live Chat Setup → Facebook Messenger → Add Provider

To add a new website chat widget, go to Settings → Live Chat Setup → New Widget and follow the setup instructions.

To add a new social media live chat, go to Settings → Live Chat Setup, select the channel, then click the "Add Provider" button and follow the setup instructions.

Email Channels

To connect an email account and automatically create tickets from incoming messages, go to Settings → Email Channels → Add Email Channel and follow the setup instructions.

SMS

To configure an SMS provider, go to SMS → SMS Providers → Add Provider and follow the setup instructions.

To send an SMS to multiple recipients, go to the SMS section and enter your message in the message field. Enter the recipients' phone numbers in the recipient field, separating each number with a comma.

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